Shipping policy
Shipping to U.S. Addresses is Currently Suspended
From July 1st 2026, shipping to U.S. addresses is currently suspended due to increased shipping costs, import duty, and complexity of customs requirements. We love our U.S. based customers and would love to ship to you. We hope circumstances will change in the future to allow us to do so.
Pre-Order/Drop Opening
The Adam Hattan Shop currently operates on pre-order/limited drop opening schedule. As a small business, this helps us manage stock, demand, and customer services. During these pre-orders/drops, we will accept new orders during an advertised limited opening period. Orders will then be fulfilled according to a stipulated timeline (as advertised on the product descriptions).
We thank you for your patience during our closures, and appreciate your understanding. Whilst we may not share the next pre-order/drop date during a closure, we recommend following @adamhattan on Instagram for shop updates.
From July 1st 2026, shipping to U.S. addresses is currently suspended due to increased shipping costs, import duty, and complexity of customs requirements. We love our U.S. based customers and would love to ship to you. We hope circumstances will change in the future to allow us to do so.
Pre-Order/Drop Opening
The Adam Hattan Shop currently operates on pre-order/limited drop opening schedule. As a small business, this helps us manage stock, demand, and customer services. During these pre-orders/drops, we will accept new orders during an advertised limited opening period. Orders will then be fulfilled according to a stipulated timeline (as advertised on the product descriptions).
We thank you for your patience during our closures, and appreciate your understanding. Whilst we may not share the next pre-order/drop date during a closure, we recommend following @adamhattan on Instagram for shop updates.
Main Shipping Policy
During product launches we receive a large number of orders within a very short period. We kindly ask customers to please allow 5-7 working days for their order to ship. We aim to dispatch orders in the order they were received and will of course ship orders sooner whenever we possibly can.
Customers are responsible for checking the information entered on their order form is correct. We cannot accept responsibility for misspelt, incomplete or incorrect addresses. In circumstances where an order has been shipped to an incorrect or incomplete address as the result of customer error, we cannot offer refunds or free of charge replacements.
United Kingdom Customers
UK STANDARD SHIPPING
Within the UK, we use Royal Mail 48 service. This service estimates delivery within 2-3 working days from date of dispatch. If you have not received your order within 7 working days, please email customer services at contact@adamhattan.com and we'll look into this for you.
International Customers
International recipients are responsible for the costs of any local import duty and/or taxes that may be necessary upon receiving an order. Following the UK's exit from the EU, customers shipping to EU countries should anticipate VAT charges. VAT charges will be requested via your local delivery service.
WORLDWIDE & EUROPE STANDARD SHIPPING
For our international customers, in an effort to keep shipping costs as low as possible, we use Royal Mail International Standard service. Whilst customer tracking is not included in this service, we expect most deliveries to arrive within 5-10 business days. However, we kindly ask you to allow up to 21 working days for successful delivery, as some orders may experience delays at customs (working days are Monday - Friday, excluding national/bank holidays).
U.S. SHIPPING SUSPENDED
From July 1st 2026, shipping to U.S. addresses is suspended due to increased shipping costs, import duty, and complexity of customs requirements. We love our U.S. based customers and would love to ship to you. We hope circumstances will change in the future to allow us to do so.